Experience and Interaction

Setting Up And Synching The AppleTV

My parents recently purchased an AppleTV after seeing mine on their last visit to Minneapolis. They got it last week and my dad got it all set up without any issue, until the very end, and it’s the end of the linking process that I think Apple could revise a bit to cut down on some confusion.

After you enter the code in iTunes that links the AppleTV to the computer, the first option you can select in the AppleTV menu is your iTunes library. While this isn’t a huge issue, what happened for my dad was that he clicked in to that library, thinking that’d finish setting up the connection. What actually happened was that he was now browsing his library remotely.

Because he was browsing his computer’s iTunes library, the AppleTV never began synching. It showed up in iTunes, but most of the options, like Auto and Custom sync, were not there. He could play all the music, see all the videos, but everything was extremely limited. There was no obvious indication of what was happening.

We ended up unlinking the AppleTV, restarting it, and recreating the connection. Since I’d set up several others before, I was familiar with the process and backed out after the link was made instead of moving in to the remote library. Everything started synching and we were good to go.

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